Customer Service Ambassador
7 days ago
About the Role:
We are seeking a highly motivated and customer-focused Guest Service Representative to join our team at free-classifieds-usa. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring that our hotel's high standards are met.
Responsibilities:
- Provide personalized service to guests, responding to their needs and resolving any issues in a timely and professional manner.
- Process guest check-ins and check-outs, handling room assignments, key cards, and other related tasks.
- Manage guest requests, including room upgrades, special requests, and other amenities.
- Collaborate with other departments to ensure seamless guest experiences, such as room service, housekeeping, and maintenance.
- Maintain accurate records and reports, including guest feedback and complaints.
- Participate in ongoing training and development to enhance skills and knowledge.
Requirements:
- High school diploma or equivalent required; degree in hospitality or related field preferred.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
- Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
- Basic math skills and ability to handle cash and credit transactions.
- Ability to lift up to 25 pounds and stand for long periods.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
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