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Customer Service Ambassador

2 months ago

Miami, Florida, United States Consider Posh Pro Full time
Job Overview

At Consider Posh Pro, we are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. This role is ideal for someone who is passionate about delivering exceptional customer experiences and is committed to providing top-notch support.

Key Responsibilities:

  • Customer Interaction Management: Manage customer interactions with professionalism and efficiency, ensuring that every customer has a positive experience with our company.
  • Product and Service Knowledge: Maintain a high level of product knowledge to assist customers effectively and provide accurate information about our products and services.
  • Issue Resolution: Resolve customer issues and complaints by identifying solutions and ensuring customer satisfaction.
  • Order Management: Assist customers with order placement, tracking, and returns, ensuring seamless and efficient order management.
  • Team Collaboration: Collaborate with team members to foster a positive and supportive work environment, contributing to the development and improvement of customer service procedures and standards.
  • Performance Metrics: Meet or exceed individual and team performance goals related to customer satisfaction, response time, and quality.

Requirements:

  • Education: High school diploma or equivalent; college degree preferred.
  • Communication Skills: Excellent communication skills, both written and verbal.
  • Problem-Solving Abilities: Strong problem-solving abilities with a focus on customer satisfaction.
  • Technical Skills: Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
  • Attitude and Mindset: A positive attitude and a team-oriented mindset.