Customer Service Ambassador
4 days ago
Key Responsibilities
- Customer Support: Provide timely and effective support to clients, addressing their inquiries, concerns, and issues in a professional and courteous manner.
- Order Processing: Assist in processing orders, returns, and exchanges, ensuring accuracy and efficiency in all transactions.
- Record Keeping: Maintain accurate and up-to-date records of customer interactions, including communication history and issue resolutions.
- Team Collaboration: Work closely with senior customer service representatives to resolve complex issues and provide support as needed.
- Issue Resolution: Help resolve customer complaints and concerns in a fair and timely manner, escalating issues to senior representatives when necessary.
Requirements
- Education: High school diploma or equivalent.
- Communication Skills: Strong verbal and written communication skills, with the ability to effectively interact with clients and colleagues.
- Technical Skills: Basic computer proficiency and familiarity with customer service software and systems.
- Work Environment: Ability to work in a fast-paced environment, with a customer-focused attitude and a commitment to excellence.
Benefits
- Health Insurance: Comprehensive health, dental, and vision insurance.
- Time Off: Paid time off, including vacation, sick leave, and holidays.
- Retirement Plan: 401(k) retirement plan with company match.
- Professional Development: Opportunities for professional growth and development, including training and mentorship programs.
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