Customer Experience Ambassador

4 days ago


Delray Beach, Florida, United States Capital One Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Ambassador. As a key member of our community engagement team, you will be responsible for delivering exceptional customer experiences and promoting our brand values.

Key Responsibilities
  • Develop and maintain strong relationships with customers, understanding their financial needs and providing personalized solutions.
  • Collaborate with cross-functional teams to design and implement customer-centric initiatives, driving business growth and customer satisfaction.
  • Provide exceptional customer service, resolving issues and concerns in a timely and professional manner.
  • Stay up-to-date with industry trends and competitor activity, identifying opportunities to enhance our services and offerings.
  • Participate in community outreach and engagement activities, building relationships with local businesses and organizations.
Requirements
  • High school diploma or equivalent required; associate's degree or higher preferred.
  • At least 1 year of retail, sales, or customer service experience.
  • Strong communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Proficient in G-Suite and other productivity tools.
What We Offer

As a Customer Experience Ambassador at Capital One, you will enjoy a comprehensive benefits package, including medical, dental, and vision coverage, as well as opportunities for professional growth and development.



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