Regional Coffee Equipment Specialist

1 week ago


San Francisco, California, United States Counter Culture Coffee Inc Full time
Job Overview

Counter Culture Coffee, a leader in the coffee industry since 1995, is seeking a dedicated individual to fill the role of Regional Technical Services. This position is essential for ensuring the optimal performance of coffee equipment and providing exceptional customer support.

Role Responsibilities:
  • Equipment Management: Oversee the maintenance and repair of coffee equipment for both customers and the company.
  • Troubleshooting: Conduct on-site diagnostics and repairs, along with offering remote assistance through various communication methods.
  • Regional Strategy Development: Collaborate with the regional team to establish a technical support agenda aimed at enhancing service delivery.
  • Performance Metrics: Analyze and influence key performance indicators to drive regional success.
  • Inventory Oversight: Manage the parts inventory specific to the region.
  • Logistics Coordination: Handle logistics related to customer equipment.
  • Training Facilitation: Lead training events such as workshops and tastings at the Training Center.
Qualifications:
  • Experience with tools, machinery, and basic electrical and plumbing systems.
  • Strong barista skills with a minimum of two years in the field.
  • Ability to manage time effectively and maintain a flexible schedule.
  • Willingness to travel regularly for work-related purposes.
  • Professional demeanor with a strong sense of accountability.
  • Passion for sharing knowledge and teaching others.
  • A valid driver's license is required.
Physical Requirements:
  • Ability to perform physical tasks such as lifting, pushing, and pulling up to 50 pounds.
  • Capability to stand for extended periods and walk long distances.
  • Visual acuity for operating machinery and performing detailed tasks.
  • Comfortable working in various physical conditions and environments.
Benefits:

Counter Culture Coffee offers a comprehensive benefits package, including health insurance, flexible spending accounts, disability coverage, life insurance, a 401(k) plan, paid time off, and company holidays.

Counter Culture Coffee is committed to equal opportunity employment and evaluates candidates based on their qualifications and abilities without regard to any non-job-related factors.



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