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Regional Coffee Equipment Specialist
2 months ago
Counter Culture Coffee, a leader in the coffee industry since 1995, is seeking a dedicated and skilled individual to join our Customer Support department as a Regional Technical Services representative. This role is pivotal in delivering exceptional technical assistance and customer support while also contributing to training center initiatives.
Key Responsibilities- Equipment Management: Oversee the maintenance and functionality of all customer and company coffee equipment.
- Troubleshooting: Conduct on-site diagnostics and repairs, along with providing remote technical support through various communication channels.
- Regional Collaboration: Work closely with the regional team to develop and implement a technical support strategy that aligns with our business objectives.
- Performance Metrics: Analyze and influence key performance indicators to drive regional success.
- Inventory Management: Maintain and manage the regional inventory of parts and supplies.
- Logistics Coordination: Handle logistics related to customer equipment.
- Training Facilitation: Lead training sessions and events at the Training Center, including workshops and tastings.
- Proficient in using tools, machinery, and understanding electrical and plumbing systems.
- Strong barista skills with a minimum of 2 years of experience preferred.
- Excellent time management skills with a flexible schedule.
- Willingness to travel regularly for work-related purposes.
- Professional demeanor with a reliable and accountable approach.
- Passion for sharing knowledge and teaching others.
- Valid driver's license required for operating company vehicles.
- Ability to perform physical tasks such as lifting, pushing, and pulling objects up to 50 pounds.
- Capable of standing for extended periods and walking long distances.
- Close visual acuity necessary for operating machinery and performing detailed work.
- Ability to work in various physical conditions, including proximity to moving parts and electrical hazards.
We offer a comprehensive benefits package that includes health insurance, flexible spending accounts, disability coverage, life insurance, a 401(k) plan, paid time off, and company holidays.
Counter Culture Coffee is committed to equal opportunity employment and evaluates candidates based on their qualifications and abilities.
