Men's Shelter Overnight Advocate

1 week ago


Étreux, Hauts-de-France, United States Pine Street Inn Full time

About the Role

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We are seeking a highly motivated and compassionate Guest Services Specialist to join our team at Pine Street Inn. As an Overnight Counselor, you will play a vital role in creating a safe and supportive environment for our guests.

Job Summary

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The Guest Services Specialist works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff. The primary focus is on the direct care of guests, responding to their needs in a timely and professional manner.

Main Responsibilities

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- Develop and implement a housing pathway by motivating guests to work towards rapid housing and connecting them with appropriate resources.
- Assist guests in connecting with substance abuse, mental health, and medical resources when the shelter cannot safely accommodate their needs.
- Enter data into the Homeless Management Information (HMIS) system and document reports in accordance with agency policy.
- Make sound decisions and seek guidance from a supervisor as needed.

Requirements

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- High School diploma or equivalent.
- Minimum of one year of experience in the Human Services field.
- Ability to stand for long periods, stretch, bend, and lift up to 25 pounds.
- Ability to assist guests up and down stairs and in-and-out of wheelchairs.
- Ability to respond quickly to emergencies and use good judgment in stressful situations.

Preferred Qualifications

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- Valid MA driver's license in good standing.
- Bilingual English/Spanish.
- Knowledge of addiction, recovery, and mental illness.
- Familiarity with area resources.

Compensation and Benefits

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As a valued member of our team, you will receive a competitive salary of $23.40 per hour, with an additional $2.00/hour for hours worked between 10:45pm-7:15am. We also offer a comprehensive benefits package, including opportunities for professional growth and development.

About Us

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Pine Street Inn is a leading provider of housing and services for individuals experiencing homelessness. Our mission is to provide a safe and supportive environment that empowers guests to achieve stability and independence.



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