Patient Experience Representative Overnight Weekend Shift
1 week ago
Boston Children's Hospital Seeks Dedicated Patient Experience Representative
At Boston Children's Hospital, we are committed to delivering exceptional patient care and service. We are seeking a highly skilled and compassionate Patient Experience Representative to join our team in an overnight weekend shift.
About the Role:
This is a 100% in-office position responsible for providing positive and effective customer service that supports unit operations. The ideal candidate will have prior customer service or administrative experience, a high school level of education (Bachelor's Degree preferred), and excellent communication skills.
Key Responsibilities:
- Patient Encounter Management: Providing routine clerical support, recording and forwarding messages, triaging calls for urgent information or services, and initiating calls for emergency services.
- Check In / Check Out: Greeting and directing patients, families, and visitors, monitoring daily schedules, and coordinating flow with clinicians/supervisors.
- Administrative: Reconciling payments, preparing deposits, updating and reconciling the Patient Monitoring System upon admission, discharges, and transfers.
Benefits and Compensation:
We offer competitive compensation and unmatched benefits, including flexible schedules, affordable health insurance, child care subsidies, generous levels of time off, and a 403(b) Retirement Savings plan. Estimated salary range for this role is $45,000 - $60,000 per year, depending on qualifications and experience.
Join Our Team:
At Boston Children's Hospital, we are passionate about making a difference in the lives of our patients and their families. If you are a motivated and compassionate individual looking for a rewarding career opportunity, please apply today
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