Nurse Liaison Specialist

3 days ago


Étreux, Hauts-de-France, United States Healthmap Solutions Full time

About the Role:

At Healthmap Solutions, we're seeking a highly skilled Nurse Liaison Specialist to join our team in Boston, MA. As a key member of our kidney health management program, you'll play a pivotal role in developing and maintaining long-term relationships with physicians, physician office staff, and Healthmap members.

Job Summary:

The Clinical Nurse Liaison will serve as a liaison between Healthmap, provider practices, and Healthmap members to foster positive engagement and performance with our program(s). Key responsibilities include establishing new provider/partner business relationships, managing assigned caseloads, and identifying opportunities to enhance health outcomes for Healthmap Solutions members based on provider-specific data.

Key Responsibilities:

  • Serve as a liaison between Healthmap, provider practices, and Healthmap members to foster positive engagement and performance with our program(s).
  • Establish new provider/partner business relationships to improve Healthmap provider and member engagement and manage assigned caseloads.
  • Identify opportunities to enhance health outcomes for Healthmap Solutions members based on provider-specific data.
  • Conduct education and communication on best practices, process improvements in provider workflows, Kidney Health Management interventions, and HEDIS/STAR measures for identified areas of provider low performance.
  • Collaborate with physicians/physician staff to identify Healthmap Solutions members who would benefit from Care Navigation support, conduct outreach, and engage members in the program.
  • Educate Healthmap members on kidney health, related co-morbid conditions, and renal replacement therapy.
  • Serve as Healthmap member advocate, utilize community resources and programs, and serve as liaison between the member, the member's support network, treating physician, and ancillary providers to assist members in meeting individualized goals.
  • Accountable for individual and departmental metrics and key performance indicators as identified by the organization.
  • Maintain thorough documentation of all provider meetings/interactions and member interactions for consistency and coordination and in compliance with National Committee for Quality Assurance (NCQA) standards.
  • Ensure timely and successful delivery of reports to internal and external stakeholders.

Requirements:

  • Bachelor's degree in Nursing required.
  • Active, unrestricted RN license required.
  • 3+ years of progressive experience in healthcare services, clinical operations, quality, or care management.
  • 3 years of experience in care gap closure or care coordination activities, including those in an outpatient or hospital setting preferred.
  • Prior experience building and managing relationships with healthcare providers or patients preferred.
  • Proof of valid and unrestricted driver's license required; this position requires regular travel within assigned region to support practices.
  • Must reside in assigned state.

Salary: $65,000 - $80,000 per year, depending on experience.

Benefits: Healthmap Solutions offers a competitive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

Work Environment: This role requires moderate travel, up to 25% of the time.



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