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Area Director of Reservations Sales

2 months ago

San Diego, California, United States San Diego Mission Bay Resort Full time
Job Summary

The Area Director of Reservations Sales is a key leadership role responsible for driving revenue growth and optimizing reservations efforts at three of our San Diego area properties: San Diego Mission Bay Resort, L' Auberge Del Mar, and Estancia La Jolla Hotel and Spa.

Key Responsibilities
  • Collaborate with sales, revenue management, and reservations sales teams to develop and execute revenue-producing strategies.
  • Analyze call volume reports to optimize staffing and maximize peak call volume.
  • Develop and implement action plans to increase conversion rates and optimize revenue generation.
  • Manage data input and report generation for daily, weekly, and monthly reports.
  • Administer the NAVIS platform and monitor sales calls for central and property sales associates.
  • Create and implement incentive programs with specific ROI targets.
  • Meet deadlines and coach reservations sales associates on daily operations.
  • Oversee recruiting, hiring, and training within the department.
  • Recommend and implement processes for team member retention and professional development.
Requirements
  • Bachelor's Degree in Hotel Administration, Business, Statistics, Marketing, Finance, or a relevant field.
  • Two years of reservations experience.
  • In-depth understanding of tools, spreadsheets, and statistical methods for data analysis.
  • Strong analytical and communication skills.
  • Knowledge of hotel operations and ability to use PMS and reservation systems.
What We Offer

A comprehensive Health Benefits Package, including Medical/Dental/Vision, supplemental benefits, 401k Plan with Employer match, Complimentary lunch and parking, Bonus Incentive Plan, On-demand Pay, Career growth opportunities, and Team Member/Family/Friend hotel and restaurant discounts within Noble House Hotels & Resorts.

This position pays $71,000.