Reservations Coordinator

4 weeks ago


San Francisco, California, United States AccorHotel Full time
Job Summary

We are seeking a highly skilled and customer-focused Reservations Agent to join our team at AccorHotel. As a key member of our reservations team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience from the moment they make their reservation to their departure.

Key Responsibilities
  • Guest Service: Provide professional, friendly, and engaging service to our guests, ensuring their needs are met and exceeded.
  • Reservation Management: Book and enter room reservation requests using our Property Management System, ensuring accuracy and efficiency.
  • VIP Service: Reach out to guests booking high-rated suites to provide personalized service and ensure their stay is memorable.
  • Communication: Manage reservations inbox and in-house reservation requests from Sales, Convention Services, and Executive Office, responding promptly and professionally.
  • Check-in and Check-out: Update reservations to ensure a flawless check-in and check-out process, including acquiring deposits when needed and setting up billing instructions.
  • Upselling and Cross-selling: Present up-sell opportunities and recommend hotel facilities based on guest interests, enhancing their stay and increasing revenue.
  • Team Collaboration: Liaise with Sales and other departments as required, ensuring seamless communication and a cohesive team effort.
  • Problem-solving: Answer telephone and email inquiries in a timely manner, resolving issues and providing solutions to our guests.
Requirements
  • Customer Service Experience: Previous customer-related experience required, with a strong focus on providing exceptional service.
  • Technical Skills: Knowledge of Opera an asset, with previous Property Manager System experience preferred. Computer literate in Microsoft Office applications, including Outlook, Word, and Excel.
  • Communication Skills: Strong attention to detail, strong interpersonal and problem-solving abilities, and the ability to work well under pressure in a fast-paced environment.
  • Physical Demands: Frequent sitting throughout shift, occasional kneeling, pushing, pulling, lifting, walking, and standing.
What We Offer

We offer a competitive hourly rate of $31.55 USD gross per hour, as well as opportunities for growth and development within our company. If you are a customer-focused and technically skilled individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity.



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