Healthcare Customer Service Specialist

2 weeks ago


West Des Moines, Iowa, United States UCS Healthcare Full time
Job Overview

We are currently seeking dedicated individuals for the role of Patient Services Representative. This position is essential in ensuring that our patients receive the highest level of service and support.

Position Summary:

The Patient Services Representative will be responsible for greeting and assisting visitors, both in person and over the phone. Key responsibilities include:

  • Checking in patients and updating demographic information.
  • Verifying insurance eligibility and benefits.
  • Responding to inquiries from various departments.
  • Performing general administrative tasks to support clinic operations.
Core Responsibilities:

As a member of our organization, you will adhere to all relevant laws and regulations, including patient confidentiality standards. Your role will involve:

  • Providing reception services for clinic visitors and patients.
  • Assisting with patient intakes and scheduling needs.
  • Entering and updating patient information in the electronic health record (EHR) system.
  • Collecting payments and managing financial transactions.
  • Handling referrals and maintaining departmental filing systems.
Essential Qualifications:

The ideal candidate will possess:

  • Experience in a general office environment.
  • Knowledge of medical billing practices.
  • Strong organizational and communication skills.
  • Ability to maintain confidentiality and handle sensitive information.
  • Proficiency in Microsoft Office Suite.
Preferred Skills:

While not mandatory, the following qualifications are preferred:

  • A two-year degree in a relevant field.
Work Environment:

This position requires regular attendance and punctuality. A valid driver's license is necessary for potential travel requirements.

Please note that this job description is intended to provide a general overview of the responsibilities and qualifications associated with the role. Duties may evolve over time, and additional tasks may be assigned as needed.



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