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Healthcare Customer Service Specialist
2 months ago
Join the team at Des Moines University College of Health Sciences as a dedicated Healthcare Customer Service Specialist. This role is essential in providing exceptional support across various clinic departments, acting as the primary liaison for patients both in-person and via telephone.
Key Responsibilities:
1. Welcome patients, visitors, and students with a warm demeanor; deliver outstanding customer service; assess the nature of inquiries and guide visitors as necessary.
2. Manage and filter incoming phone calls; take comprehensive messages, prioritize them, and direct them to the appropriate personnel.
3. Schedule patient appointments in accordance with departmental protocols.
4. Accurately register patients, confirm insurance details, and secure necessary authorizations.
5. Collect copayments, deductibles, and any outstanding balances during patient check-in; issue receipts and ensure daily reconciliation of collections.
6. Handle daily deposits and maintain petty cash responsibly.
Qualifications:
- A minimum of a high school diploma or equivalent is required; additional training or education in the medical field is preferred.
- Previous experience in a front office role within a medical setting is advantageous.
- Familiarity with third-party payer regulations is a plus.
About Us:
Des Moines University is a distinguished institution in the field of medical and health sciences, encompassing three colleges and offering a variety of graduate degree programs. Be part of our mission to shape the future of healthcare.
Application Requirements:
Interested candidates should submit a resume, cover letter, and contact information for three professional references during the online application process.
Department:
Osteopathic Clinical Medicine (OCM) - this position will support multiple departments.
Work Schedule:
This is a part-time position with a flexible schedule, offering competitive compensation.
