Client Services Specialist

2 weeks ago


West Des Moines, Iowa, United States Trinity Health Mid-Atlantic Full time
Client Services Specialist

Employment Type:
Full-time

Shift:

Role Overview:

As a Client Services Specialist, you will play a crucial role in supporting users with all authorized software applications and hardware.

Key Responsibilities:
1. Assist users with all approved technological applications and equipment.
2. Facilitate communication among RIS/PACS staff, departmental leadership, radiologists, IT, and other Medical Imaging system users.
3. Maintain current technical knowledge of computer products.
4. Identify and resolve issues related to dictation, RIS, and PACS systems, along with procedural challenges.
5. Oversee report distribution during system outages and manage report organization post-downtime.
6. Prepare supplementary documents for radiologists.

Qualifications:
• High School diploma or equivalent required.
• Completion of Mandatory Reporter training for child and dependent adult abuse within three months of hire is necessary.

Preferred Qualifications:
• At least two years of experience in a customer service role.
• Two years of experience in a Medical Imaging setting or a healthcare organization is preferred.
• Familiarity with PACS software is advantageous.
• Knowledge of clinical healthcare information systems (such as patient management, nursing orders, patient accounts, etc.) is preferred.

Commitment to Diversity and Inclusion:
Trinity Health Mid-Atlantic is dedicated to fostering a diverse and inclusive workforce. We believe that a variety of experiences, backgrounds, and talents contribute to our ability to provide equitable care. We are an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

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