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Insurance Service Specialist

2 months ago

West Des Moines, Iowa, United States Idaho Farm Bureau Insurance Full time
Job Summary

We are seeking a highly skilled Customer Experience Specialist to join our team at Idaho Farm Bureau Insurance. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through training, support, and representation of our brand.

Key Responsibilities
  • Provide training and support to agency staff to ensure they have the necessary skills to deliver exceptional customer service.
  • Answer customer inquiries and resolve issues in a timely and professional manner.
  • Coordinate and deliver in-person training and mentorship to agency staff.
  • Assist with ad hoc projects and support department initiatives as needed.
  • Supervise CSRs within the district and assigned offices.
Requirements
  • High school graduate or equivalent.
  • Expertise in customer experience, insurance service products, and policy administration systems.
  • Proficient in Microsoft Office Suite.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
What We Offer

As a Customer Experience Specialist at Idaho Farm Bureau Insurance, you will have the opportunity to work in a dynamic and supportive team environment. You will be responsible for delivering exceptional customer experiences and contributing to the growth and success of our organization.