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Customer Care Specialist

2 months ago

Des Moines, Iowa, United States Metronet Full time

Rediscover Your Passion for Work

Customer Care Specialist

As a Customer Care Specialist, you will play a vital role in delivering exceptional service and dedicated support to our Residential clientele, while also addressing the operational needs of the Metronet retail environment. Our Customer Care Specialists serve as the primary point of contact for our residential customers and prospective clients, addressing any inquiries or concerns they may have regarding our offerings.

KEY RESPONSIBILITIES:

  • Exhibit a strong understanding and enthusiasm for technology, particularly regarding Metronet products and services. Maintain comprehensive knowledge of sales products, including competitive insights.
  • Deliver outstanding customer service during all interactions. Assess customers' potential needs and provide suitable recommendations.
  • Employ retention strategies to proactively prevent existing customers from discontinuing their service.
  • Achieve or surpass sales targets within a culture of accountability.
  • Oversee store inventory, manage equipment transactions, and handle significant payment activities, all while prioritizing the customer experience.
  • Thrive in a dynamic, high-volume setting.
  • Perform additional duties and responsibilities as assigned.

QUALIFICATIONS AND REQUIREMENTS:

  • High School Diploma or equivalent.
  • 1-3 years of relevant experience.
  • Proven sales and customer service experience.
  • Excellent verbal and written communication abilities.
  • Demonstrated capacity to showcase Customer Service, Initiative, and Problem-Solving skills.

WHAT WE PROVIDE:

An opportunity to pursue your passions. We offer a comprehensive benefits package, including Health, Vision, and Dental coverage, along with competitive compensation and an aggressive 401k match up to 6%. You will have the chance to make your mark in the telecommunications industry as we continue to expand.

Metronet is an equal opportunity employer. We do not discriminate against any applicant or employee based on sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran.

Join us and discover what it means to love your career.

At Metronet, we are the nation's largest independently owned 100% Fiber Optic company, established in the Midwest. We prioritize our customers and deliver state-of-the-art fiber optic communication services, including fiber internet and comprehensive Fiber Phone solutions. Since 2005, we have been enhancing communities and have developed networks in over 250 cities across 16 states.

We are proud to be recognized as a Top Diversity Employer by Diversity Jobs in 2022. We believe in our workforce by nurturing their talents, providing career pathways, advancement opportunities, and skill development.

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