Variance Analyst

6 days ago

Sacramento, California, United States Brinks Full time
About the Role

We are seeking a skilled Variance Analyst to join our team at Brink's. As a key member of our operations team, you will be responsible for investigating reconciliation discrepancies to reduce claim settlements and increase customer satisfaction.

Key Responsibilities
  • Manage daily variance tracking and reporting, investigating all discrepancies within 24 hours.
  • Notify Risk Management and Field Leadership of discrepancies immediately.
  • Interview appropriate parties to determine the cause of discrepancies.
  • Review all settlement forms daily and reduce claims filed in MS Dynamics by conducting investigations and interviews.
  • Partner with Customer Care to investigate claims filed in MS Dynamics and accurately close the claim in a timely manner.
  • Conduct audits to ensure ATM Business Rules and SOAP are followed and adhered to by the branch.
  • Provide management with feedback on reconciliation, servicing, and systems issues.
  • Document all investigations, interviews, and resolutions.
  • Identify causes for variances and partner with HR to recommend corrective action interventions if necessary.
  • Promptly respond to customers regarding discrepancies and communicate issues and provide resolution.
  • Run monthly and quarterly reports for district and branch leadership.
Requirements
  • Minimum 3 years of ATM industry experience (e.g., servicing, residual balancing, or network settlement).
  • Minimum of 3 years of investigating and resolving claims differences.
  • Or minimum of 3 years of experience in a finance role.
  • Minimum of 2 years of experience working with Microsoft Office products (Excel, Word, and PowerPoint).
  • Periodic travel required.
Preferred Qualifications
  • Knowledge of ATM reconciliation procedures.
  • Demonstrated computer literacy with proficiency in Access DB, BAMS, iCash.
Professional Skills
  • Strong consultative, analytical, and problem-solving skills.
  • Excellent interpersonal and communication skills.
  • Ability to prioritize and effectively handle multiple projects, tasks, and opportunities simultaneously.
  • Ability to initiate and drive work autonomously and collaborate across teams to encourage actionable consensus.
  • Detail-oriented, strong organizational skills, and ability to work independently.
  • Sense of urgency and ability to multi-task.
About Brink's

Brink's is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. We have a proud history of providing growth and advancement opportunities for our employees.

We believe in building partnerships that secure commerce and fostering an inclusive culture that values people with diverse backgrounds, ideas, and perspectives. We provide eligible employees with medical, dental, vision, and life insurance plans, as well as a 401(k) program with company match.

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