Customer Support Liaison

3 days ago


Norfolk, Virginia, United States YELLOW DOG SOFTWARE LLC Full time

As a Customer Support Liaison at Yellow Dog Software LLC, you will play a critical role in ensuring our clients receive the highest level of support and satisfaction. Your primary duties will include troubleshooting and resolving client issues, providing training and technical support, and developing strong relationships with clients.

The estimated annual salary for this position is $55,000 - $75,000 based on your location and experience. As a Customer Support Liaison, you will be responsible for collaborating with internal teams to resolve complex client issues and ensuring timely resolution of client complaints.

Key Responsibilities:

  • Troubleshoot and resolve client issues via phone, email, or chat.
  • Provide training and technical support to clients on our software usage and best practices.
  • Collaborate with internal teams to resolve complex client issues.

Requirements:

  • Bachelor's degree in Business Administration, Computer Science, or related field.
  • 1-2 years of experience in customer support or software implementation.
  • Excellent communication and problem-solving skills.

Benefits:

  • 401(k) retirement plan with company match.
  • Dental and health insurance options.
  • Paid time off and holidays.

About Yellow Dog Software LLC:

We value determination, grit, and initiative. Our company provides inventory management software to customers from small businesses to large enterprises. We develop, install, and service our own products, including third-party integrations.



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