Customer Service Liaison

3 days ago


Norfolk, Virginia, United States U-Haul Full time

As a Customer Service Representative at U-Haul, you will be the face of our exceptional service and ensure customers receive the help they need on their journeys. With a strong focus on customer satisfaction, you will work as part of a supportive team to provide assistance with U-Haul products and services.

Job Description
  • Assist customers inside and outside a U-Haul center with U-Haul products and services.
  • Use smartphone-based U-Scan technology to manage rentals and inventory.
  • Move and hook up U-Haul trucks and trailers.
  • Clean and inspect equipment on the lot, including checking fluid levels.
  • Answer questions and educate customers regarding products and services.
  • Prepare rental invoices and accept equipment returned from rental.
  • Install hitches and trailer wiring.
  • Fill propane (certification offered through U-Haul upon employment).
  • Drive a forklift (certification offered through U-Haul upon employment).
  • Participate in ongoing continuous U-Haul education through U-Haul University.

About the Role

  • Estimated Salary: $40,000 - $60,000 per year.
  • Valid driver's license and ability to maintain a good driving record.
  • High school diploma or equivalent.


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