Transportation Customer Support Coordinator

3 weeks ago


Norfolk, Virginia, United States Hampton Roads Transit Full time
About the Job

We are seeking a highly skilled Customer Service Operations Liaison to join our team at Hampton Roads Transit. In this role, you will act as a liaison with Operations, providing critical information to customer service representatives through the CAS system bulletin board.

Key Responsibilities:
  • Assist with closing of CAF complaints within the customer service department.
  • Provide information on routes, schedules, fares, and other HRT services to customers and internal stakeholders.
  • Update route information, customer alerts, and transit information.
Requirements:
  • Possess a valid Driver's License.
  • Able to lift up to 25 pounds.
  • Excellent computer skills.

This is an excellent opportunity to work in a dynamic environment and make a positive impact on our customers.



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