Front Desk/Reservation Agent

4 weeks ago


Helena, Montana, United States BEST WESTERN GREAT NORTHERN HOTEL Full time

We are seeking a skilled and enthusiastic Hotel Front Desk Agent to join our team at BEST WESTERN GREAT NORTHERN HOTEL.

Key Responsibilities:
  • Manage guest accounts, ensuring accuracy and up-to-date information.
  • Provide exceptional customer service, resolving complaints and answering inquiries.
  • Process reservations, cancellations, and modifications in a timely and efficient manner.
  • Collaborate with the housekeeping department to ensure guest accommodations are ready.
  • Understand and follow hotel policies, including guaranteed reservations and no-show charges.

Training will take place on the job, supervised by an experienced member of the staff.



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