Front Desk Associate

1 month ago


Helena, Montana, United States Delta by Marriott Hotel Full time

Job Title: Front Desk Agent

Job Summary: We are seeking a friendly and courteous Front Desk Agent to join our team at Delta Hotels Helena. As a Front Desk Agent, you will be responsible for providing exceptional guest service, ensuring prompt and accurate check-in and check-out, and maintaining room security.

Key Responsibilities:

  • Execute prompt, courteous, and accurate guest check-in and check-out.
  • Address questions or concerns pertaining to hotel rooms and rates.
  • Maintain room security by providing effective key control.
  • Answer telephones and respond appropriately to requests.
  • Respond to guest reservation requests.
  • Communicate with other departments to ensure proper handling of guests and groups.
  • Follow room inventory and monetary controls.
  • Handle cash, make change, and balance an assigned house bank.
  • Handle guest compliments or complaints and take action deemed necessary.
  • Assist other associates where needed.

Working Hours: Up to 40 hours per week with varied shifts/days, likely to include nights, weekends, holidays, and overtime.

Requirements:

  • Must be able to use computer equipment and operate office equipment, such as telephones, copiers, fax machines, and various computer programs.
  • Must be able to stand extended periods.
  • Must be able to effectively communicate with the public and other team members on a daily basis.

Benefits: Delta Hotels offers excellent Medical, Dental, and Vision benefits after 60 days. Also includes sick leave and paid time off after 1 year. Delta Hotels also offers complimentary employee meals created by our excellent kitchen staff.

Opportunities for Growth: Plenty of opportunities to grow and advance in your field and other departments in the hotel.



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