Front Desk Representative

4 weeks ago


Helena, Montana, United States Delta by Marriott Hotel Full time
Job Overview

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Delta by Marriott Hotel.

This role is responsible for ensuring guest satisfaction and revenue optimization through check-in, check-out, and coordination of hotel services.

Key Responsibilities:

  • Execute prompt, courteous, and accurate guest check-in and check-out.
  • Address questions or concerns pertaining to hotel rooms and rates.
  • Maintain room security by providing effective key control.
  • Answer telephones and respond appropriately to requests.
  • Respond to guest reservation requests.
  • Communicate with other departments to ensure proper handling of guests and groups.
  • Follow room inventory and monetary controls.
  • Handle cash, make change, and balance an assigned house bank.
  • Handle guest compliments or complaints and take necessary action.
  • Assist other associates as needed.

Working Conditions:

  • Up to 40 hours per week with varied shifts/days, likely to include nights, weekends, holidays, and overtime.

Benefits:

  • Delta Hotel offers excellent Medical, Dental, and Vision benefits after 60 days.
  • Sick leave and paid time off after 1 year.
  • Complimentary employee meals created by our excellent kitchen staff.

Opportunities for Growth:

  • Plenty of opportunities to grow and advance in your field and other departments in the hotel.

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