Front Desk Representative
4 weeks ago
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Delta by Marriott Hotel.
This role is responsible for ensuring guest satisfaction and revenue optimization through check-in, check-out, and coordination of hotel services.
Key Responsibilities:
- Execute prompt, courteous, and accurate guest check-in and check-out.
- Address questions or concerns pertaining to hotel rooms and rates.
- Maintain room security by providing effective key control.
- Answer telephones and respond appropriately to requests.
- Respond to guest reservation requests.
- Communicate with other departments to ensure proper handling of guests and groups.
- Follow room inventory and monetary controls.
- Handle cash, make change, and balance an assigned house bank.
- Handle guest compliments or complaints and take necessary action.
- Assist other associates as needed.
Working Conditions:
- Up to 40 hours per week with varied shifts/days, likely to include nights, weekends, holidays, and overtime.
Benefits:
- Delta Hotel offers excellent Medical, Dental, and Vision benefits after 60 days.
- Sick leave and paid time off after 1 year.
- Complimentary employee meals created by our excellent kitchen staff.
Opportunities for Growth:
- Plenty of opportunities to grow and advance in your field and other departments in the hotel.
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