Overnight Member Services Representative
7 days ago
Job Summary
The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Responsibilities
- Provide exceptional customer service to members, prospective members and guests.
- Closing the day's shift for the business day and creating an accurate bank deposit.
- Maintain the cleanliness standards of the club.
- Follow the 10/5 Rule: Intentionally acknowledge anyone within 5 feet whether they're coming in/leaving the Club, out on the floor, or up at the Front Desk.
- Conduct accurate Tours and Info. Calls for Prospects through memorization of specific scripts.
- Handle all Front Desk activities, including: Personalized check-ins for every Member, Guest, and Prospect.
- Address security issues with check-ins (such as no photo on file) and overdue balances.
- Answer phones in a friendly manner and assist with a variety of questions.
- Take Prospects and Guests on tours, educate on membership options, and get them signed up.
- Facilitate updates to Member accounts, such as updating billing information or rewriting an agreement.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Operate tanning booths and other amenities for Black Card Members.
- Assist in maintaining the cleanliness of all aspects of the club.
- Communicate and coordinate with the day shift and overnight support positions to ensure seamless club operations.
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
-
Overnight Member Services Representative
2 weeks ago
Helena, Montana, United States Planet Fitness Full timeJob Title: Overnight Member Services RepresentativeAt Planet Fitness, we're committed to providing a Judgement Free Zone for our members. As an Overnight Member Services Representative, you'll play a critical role in ensuring our members have an exceptional experience, even after hours.Responsibilities:Provide superior customer service to members,...
-
Overnight Customer Service Representative
2 weeks ago
Helena, Montana, United States Planet Fitness Full timeJob Title: Overnight Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Overnight Customer Service Representative to join our team at Planet Fitness. As a key member of our club operations team, you will be responsible for providing exceptional customer service to our members, prospective members, and...
-
**Key Holder
7 hours ago
Helena, Montana, United States Planet Fitness Inc. Full timeJob SummaryThe **Overnight Closer (Member Services Representative)** will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.ResponsibilitiesProvide personalized check-ins for every Member, Guest, and ProspectClosing that day's shift for that...
-
Weekend Member Services Representative
2 weeks ago
Helena, Montana, United States Planet Fitness Full timeJob Title: Weekend Member Services RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Weekend Member Services Representative. As a key member of our staff, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring an outstanding "Judgement...
-
Overnight Therapist
4 weeks ago
Helena, Montana, United States Intermountain Deaconess Children's Services Full timeUnlock a Rewarding Career with Intermountain Deaconess Children's ServicesAre you passionate about helping children thrive and grow? Do you want a career that offers a strong sense of purpose and fulfillment? We're seeking Overnight Behavior Specialists to join our team at Intermountain Deaconess Children's Services.About the RoleAs an Overnight Behavior...
-
Overnight MSR
3 weeks ago
Helena, Montana, United States Planet Fitness Inc. Full timeJob Title: Overnight MSRAt Planet Fitness Inc., we're seeking a highly motivated and customer-focused individual to join our team as an Overnight MSR. As a key member of our operations team, you will be responsible for creating a positive member experience by providing exceptional customer service to our members, prospective members, and...
-
Overnight Behavior Specialist
2 weeks ago
Helena, Montana, United States Intermountain Deaconess Children's Services Full timeJob OpportunityIntermountain Residential is seeking a dedicated and compassionate Overnight Behavior Specialist to provide therapeutic care and support to children in our residential program.About the Role:Provide direct care and support to children with emotional and behavioral challengesImplement evidence-based strategies to address challenging...
-
Customer Service Representative
2 weeks ago
Helena, Montana, United States PF Management Group Full timeMember Services RepresentativeWe are seeking a highly skilled and customer-focused Member Services Representative to join our team at Planet Fitness. As a key member of our staff, you will be responsible for delivering exceptional customer service to our members, prospective members, and guests, ensuring a positive and memorable experience.Key...
-
Overnight Store Remodel Specialist
2 weeks ago
Helena, Montana, United States Spar Group Full timeJob OverviewWe are seeking a skilled Overnight Store Remodel Laborer to join our team at Spar Group. As a key member of our merchandising team, you will be responsible for remodeling big box retail stores overnight, ensuring a seamless shopping experience for our customers.Key ResponsibilitiesRemodel retail stores overnight, 9PM - 6AM, Sunday - ThursdayBuild...
-
Customer Service Representative
2 weeks ago
Helena, Montana, United States State of Montana Full timeCustomer Service Representative Opportunity at the State of MontanaWe are seeking a highly skilled and customer-focused individual to join our call center team as a Customer Service Representative. This role is a critical part of the Education and Communications Bureau, providing exceptional service to retirement plan members and employers.Key...
-
Customer Service Representative
3 weeks ago
Helena, Montana, United States State of Montana Full timeCustomer Service RepresentativeThe State of Montana is seeking a highly skilled Customer Service Representative to join our team. As a key member of our Education and Communications Bureau, you will be the primary contact for retirement plan members and employers, providing exceptional customer service and support.Key Responsibilities:Answer questions and...
-
Customer Service Representative
2 weeks ago
Helena, Montana, United States Circle K Stores, Inc. Full timeCustomer Service Representative Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key...
-
Customer Service Representative
2 weeks ago
Helena, Montana, United States Global Channel Management Full timeAbout the role: Customer Service RepresentativeAs a Customer Service Representative at Global Channel Management, you will be responsible for providing exceptional customer service to our clients. Key responsibilities include:Responding to customer inquiries and resolving issues in a timely and professional manner.Gathering information and assessing customer...
-
Weekend Customer Service Representative
1 month ago
Helena, Montana, United States PF Management Group Full timeJob Title: Weekend Member Services RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Weekend Member Services Representative. As a key member of our staff, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring a positive and memorable...
-
Customer Service Representative
6 days ago
Helena, Montana, United States Enterprise Holdings Full timeCustomer Service Representative Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at the Helena Regional Airport. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring a positive experience for all customers.Key...
-
Customer Service Representative
2 weeks ago
Helena, Montana, United States Circle K Stores, Inc. Full timeJob Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Circle K Stores, Inc. As a key member of our sales team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key Responsibilities: Greet...
-
Customer Service Representative
1 month ago
Helena, Montana, United States State of Montana Full timeJob Title: Customer Service RepresentativeThe Montana Lottery is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our support team, you will be responsible for providing exceptional customer service to our employees, retailers, players, and the general public.Key...
-
Customer Service Representative
6 days ago
Helena, Montana, United States State of Montana Full timeThe State of Montana is seeking a highly skilled Customer Service Representative to join our team in Helena. As a key member of our Education and Communications Bureau, you will be the primary contact for retirement plan members and employers, providing exceptional customer service and support.Responsibilities include answering questions and providing...
-
Customer Service Representative
3 weeks ago
Helena, Montana, United States Enterprise Mobility Inc Full timeOverviewWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at the Helena Regional Airport. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a seamless rental experience, and driving business growth.As a Customer Service Representative, you will be the...
-
Customer Service Representative
1 month ago
Helena, Montana, United States Enterprise Mobility Inc Full timeOverviewWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at the Helena Regional Airport. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a seamless rental experience for our customers.As a Customer Service Representative, you will be the first...