Weekend Member Services Representative

4 days ago


Helena, Montana, United States Planet Fitness Full time
Job Title: Weekend Member Services Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Weekend Member Services Representative. As a key member of our staff, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring an outstanding "Judgement Free" member experience.

Key Responsibilities:
  • Customer Service/Front Desk Activities: Greet members and guests, provide exceptional customer service, and make members feel comfortable and welcomed.
  • Answer Phones and Assist Callers: Answer phones in a friendly manner and assist callers with various questions.
  • Member Check-In and Services: Check members in, tour and sign up new members, log amenities, and communicate updates and events to members and guests.
  • Member Accounts and POS System: Utilize the POS system to assist with new membership cards, change of address, and billing or payment questions.
  • Club Cleanliness and Maintenance: Maintain a clean and orderly front desk area and lobby, and perform regular facility cleaning and upkeep.
Requirements and Qualifications:
  • Customer Service Background: Preferred experience in customer service.
  • Basic Computer Proficiency: Basic computer skills and knowledge of POS systems.
  • Passion for Fitness and Health: A passion for fitness and health, and an upbeat and positive attitude.
  • Physical Demands: Continual standing and walking during shift, and occasional lifting up to 75 lbs.
Why Join Planet Fitness?

As a member of our team, you will have the opportunity to contribute to changing people's lives every day by helping us create a healthier Planet. You will work hard and play hard with an amazing group of talented, dynamic professionals. Join us in cultivating the Judgement Free Zone and shaping the future of our brand.

With over 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico, and Australia, there's plenty of opportunity on our Planet. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come and add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.



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