Front Desk Representative

1 month ago


Helena, Montana, United States Delta by Marriott Hotel Full time
Front Desk Agent Opportunity at Delta Hotels by Marriott

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Delta Hotels by Marriott. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining a high level of room security.

Key Responsibilities:
  • Deliver prompt, courteous, and accurate guest check-in and check-out services.
  • Address guest inquiries and concerns regarding hotel rooms and rates.
  • Maintain room security by implementing effective key control procedures.
  • Respond to guest reservation requests and communicate with other departments to ensure proper handling of guests and groups.
  • Follow room inventory and monetary controls, handling cash, making change, and balancing the house bank.
  • Handle guest compliments and complaints, taking action as necessary.
  • Assist other associates as needed.
Working Conditions:

This role requires the ability to work varied shifts, including nights, weekends, holidays, and overtime. You must be able to stand extended periods, use computer equipment, and effectively communicate with the public and other team members.

Benefits:

Delta Hotels by Marriott offers excellent medical, dental, and vision benefits after 60 days, as well as sick leave and paid time off after one year. You will also enjoy complimentary employee meals created by our talented kitchen staff.

We offer plenty of opportunities for growth and advancement within our hotel and other departments. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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