Insurance Customer Service Representative
4 days ago
State Farm Insurance
**Job Summary:**
As a valued member of our team, you will play a critical role in providing exceptional customer service and support to our policyholders.
**Key Responsibilities:**
* Assist customers with their insurance needs by providing accurate and timely information
* Process policy changes and updates in our system
* Handle incoming calls and emails from customers regarding policy inquiries and claims
* Collaborate with team members to resolve customer issues and ensure customer satisfaction
* Maintain customer records and update information as needed
* Provide exceptional customer service by addressing customer concerns and resolving problems in a professional and efficient manner
* Stay up to date with insurance products and industry trends to effectively assist customers
* Follow company policies and procedures to ensure compliance with regulations and guidelines
* Meet or exceed performance goals and targets set by the company
* Continuously improve knowledge and skills through training and development opportunities
**What We Offer:**
* A dynamic and supportive work environment
* Opportunities for professional growth and development
* Competitive compensation and benefits package
**Requirements:**
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment
* Basic computer skills and knowledge of software applications
* High school diploma or equivalent required
**About Us:**
State Farm Insurance is a leading provider of insurance and financial services. We are committed to helping our customers achieve their goals and protect what matters most to them.
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