Veterinary Front Desk Associate

3 days ago

Aurora Colorado, United States Special Friends Veterinary Clinic & Grooming Full time
About This Opportunity

At Special Friends Veterinary Clinic & Grooming, we are dedicated to providing top-quality veterinary care and services to pets in our community. As a key member of our team, you will play a vital role in ensuring the smooth operation of our clinic.

Job Summary

We are seeking a highly organized and detail-oriented Veterinary Receptionist to join our team. In this role, you will be responsible for providing exceptional customer service to clients, managing front desk operations, and maintaining accurate records.

Key Responsibilities
  • Receive and place calls to clients for the purpose of scheduling appointments and answering questions.
  • Prioritize multiple tasks in a calm and organized manner, ensuring that all responsibilities are completed efficiently and effectively.
  • Maintain proper documentation through client and pet records, including referral documentation, previous medical history, and other relevant information.
  • Assist clients by providing necessary instructions, information, and invoices, and schedule all future appointments.
  • Utilize hospital computer systems to document medical records and communicate with clients and teammates.
  • Manage the financial needs of the hospital by maintaining accurate balances through collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures.
  • Provide exceptional customer service skills and communicate in a professional manner.
  • Advocate for pets through client education on preventative care, pet health needs, treatment recommendations, and all other hospital services and procedures.
  • Maintain a positive attitude in all interactions with clients, pets, and other teammates.
  • Demonstrate ability to show empathy toward clients and treat pets with compassion and respect.
Requirements
  • Utilize standard office/business equipment.
  • Knowledge of veterinary medical terminology and procedures.
  • Flexible schedule including some weekend and vacation shifts.
  • Experience with veterinary software is preferred.
  • Ability to work independently on assigned tasks as well as to accept direction on given assignments.
  • Possession of organizational skills.
  • Critical thinking – Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  • Must possess strong verbal and written communication skills, good judgment, and ability to manage stressful situations.
Benefits
  • Pay range of $ /hour based on experience.
  • Health Care Plan (Medical, Dental & Vision).
  • Retirement Plan (401k).
  • Life Insurance (Basic, Voluntary & AD&D).
  • Short Term Disability.
  • Paid Time Off (Vacation & Public Holidays) - for eligible positions only.
  • SVP offers educational assistance for qualified teammates to enroll in AVMA-CVTEA accredited veterinary technician programs.
  • Teladoc- FREE doctor access 24/7.
  • Discounted Veterinary Care.
  • EAP (Employee Assistance Program).
  • A large network of over 5,000 veterinary professionals who all share common interest in promoting a collaborative working environment and individual career growth.
  • Opportunity to make an impact in your community while tackling a challenging, variety of tasks and the ability to help animals among a great team of people.

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