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Veterinary Front Desk Associate

2 months ago

Aurora Colorado, United States Special Friends Veterinary Clinic & Grooming Full time
About This Opportunity

At Special Friends Veterinary Clinic & Grooming, we are dedicated to providing top-quality veterinary care and services to pets in our community. As a key member of our team, you will play a vital role in ensuring the smooth operation of our clinic and providing exceptional customer service to our clients.

Responsibilities
  • Receive and place calls to clients for the purpose of scheduling appointments and communicating important information.
  • Prioritize multiple tasks in a calm and organized manner, ensuring that all responsibilities are completed efficiently and effectively.
  • Maintain accurate and up-to-date client and pet records, including referral documentation and previous medical history.
  • Assist clients with their needs, providing necessary instructions, information, and invoices, and scheduling future appointments as needed.
  • Utilize our hospital computer systems to document medical records and communicate with clients and teammates.
  • Manage the financial aspects of the clinic, including maintaining accurate balances and following proper cash and credit card handling procedures.
  • Provide exceptional customer service, demonstrating a positive attitude and empathy towards clients and their pets.
  • Advocate for pets through client education on preventative care, pet health needs, and treatment recommendations.
Requirements
  • Utilize standard office/business equipment, including computers and software.
  • Knowledge of veterinary medical terminology and procedures.
  • Flexible schedule, including some weekend and vacation shifts.
  • Experience with veterinary software is preferred.
  • Ability to work independently and as part of a team, accepting direction and guidance as needed.
  • Possession of strong organizational skills and critical thinking abilities.
  • Excellent verbal and written communication skills, with the ability to manage stressful situations.
Benefits
  • Competitive hourly rate based on experience.
  • Health Care Plan (Medical, Dental & Vision).
  • Retirement Plan (401k).
  • Life Insurance (Basic, Voluntary & AD&D).
  • Short Term Disability.
  • Paid Time Off (Vacation & Public Holidays) - for eligible positions only.
  • Educational assistance for qualified teammates to enroll in AVMA-CVTEA accredited veterinary technician programs.
  • Teladoc- FREE doctor access 24/7.
  • Discounted Veterinary Care.
  • EAP (Employee Assistance Program).
  • A collaborative and supportive work environment with a large network of veterinary professionals.