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Front Desk Associate

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Englewood Colorado, United States Sheraton Denver Tech Center Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Sheraton Denver Tech Center. As a key member of our front office team, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a seamless check-in and check-out experience for our guests.

Responsibilities:
  • Register guests and process room reservations in a timely and efficient manner
  • Provide accurate and up-to-date information to guests regarding hotel services, facilities, and hours of operation
  • Handle guest inquiries and resolve issues in a professional and courteous manner
  • Operate the front desk computer system and maintain accurate records
  • Assist with check-ins and check-outs, including handling room assignments and key cards
  • Participate in the creation of an enjoyable work environment and contribute to the overall success of the hotel
Requirements:
  • High school diploma or equivalent required; college coursework in a related field is helpful
  • Experience in a hotel or related field is preferred
  • Positive and upbeat personality with a desire to deliver outstanding customer service
  • Ability to multi-task, be detail-oriented, and problem-solve in a fast-paced environment
  • Effective communication and interpersonal skills
  • Ability to work a varied schedule, including evenings, nights, weekends, and holidays
Benefits:
  • Competitive hourly rate: $13.65-$19.12 per hour
  • Medical, dental, and vision coverage
  • Short-term and long-term disability income
  • Term life and AD&D insurance
  • Paid time off
  • Employee assistance program
  • 401(k) retirement plan