Senior Retail Specialist

2 weeks ago


Chevy Chase, Maryland, United States The Cannabist Full time
Position Overview:

Under general supervision, Senior Retail Specialists provide guidance and education to each customer regarding their individual cannabis needs. These associates assist every patient to ensure they receive the correct products that will best benefit their specific medical conditions. In adult-use markets, they are expected to deliver exceptional customer service and uphold the Company's core values and culture. The Senior Retail Specialist collaborates closely with the leadership team to achieve results in a dynamic environment where systems and processes are continuously evolving.

Compensation: $21.00/hour + benefits

Key Responsibilities include:

• Ensuring all intake forms and other documentation are accurately completed and filed, entering all relevant information into company databases for future reference.

• Verifying patient purchase limits prior to entry into the consultation area and dispensary.

• Delivering outstanding Customer Care by fostering and maintaining positive customer relationships.

• Responding to inquiries from customers regarding products, training, and general information.

• Managing patient records using state and company databases.

• Updating and maintaining databases as necessary.

• Fulfilling customer orders efficiently.

• Responsible for the promotion and sales of all products.

• Building and maintaining a high level of integrity and trust for specific products.

Minimum Qualifications (Skills, Knowledge & Abilities):

• Must be at least 21 years of age.

• Associate's or bachelor's degree preferred.

• A minimum of 4 years of direct customer service experience required.

• Retail experience is preferred.

• Experience as a key holder or lead is preferred.

• Familiarity with Point-of-Sales systems is essential.

• Proficient understanding of Windows Operating System and Microsoft Outlook.

About The Cannabist Company:

The Cannabist Company, formerly known as Columbia Care, is a leading cultivator, manufacturer, and provider of cannabis products and related services, with licenses across 14 U.S. jurisdictions. The Company operates numerous facilities, including a significant number of dispensaries and cultivation and manufacturing sites. The Cannabist Company is recognized as one of the original multi-state providers of cannabis in the U.S., delivering industry-leading products and services to both medical and adult-use markets. The company offers a diverse range of products, including flower, edibles, oils, and tablets, and manufactures popular brands.

With a commitment to comprehensive benefits, ongoing training opportunities, and a dedication to diversity and equity inclusion, The Cannabist Company has earned recognition as one of the top employers in the cannabis industry.

Compensation Package:

The Cannabist Company provides full-time employees with an excellent benefits and compensation package, including competitive wages, paid holidays, vacation and sick time, a 401K with company match, multiple health plan options, dental, vision, pet and life insurance, 100% paid short-term disability, optional long-term disability insurance, and more.

Hourly Rate:

$21 USD per hour



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