Patient Service Representative

2 days ago


Vancouver, Washington, United States NORTHWEST SURGICAL Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Service Representative to join our team at Northwest Surgical. As a key member of our Physical Therapy Call-Center, you will be responsible for providing exceptional patient service, answering inbound phone lines, and accurately obtaining patient information.

Key Responsibilities
  • Support a patient-centered environment that reinforces our mission and values.
  • Book, coordinate, and reschedule patient appointments based on defined protocols.
  • Take patient calls and provide accurate, satisfactory answers to their queries and concerns.
  • Relay necessary messages to staff and maintain confidentiality.
  • Monitor call volume and hold times to ensure efficient call turnaround.
  • Answer questions regarding patient appointments and assist with daily reschedule lists.
  • Attend meetings as required and maintain a high level of professionalism.
Requirements
  • High school diploma or equivalent.
  • Work-related experience, preferably in a medical office and/or call center setting.
  • Experience with multi-line phones and queue management systems preferred.
  • Working knowledge of medical terminology and healthcare insurances.
  • Excellent customer service skills, organizational skills, and attention to detail.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

We are committed to providing superior patient-centered care and are seeking a dedicated and compassionate individual to join our team. If you are passionate about delivering exceptional patient service and have a strong work ethic, we encourage you to apply for this exciting opportunity.



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