Customer Service Representative

21 hours ago


Vancouver, Washington, United States Sea Mar Community Health Centers Full time
Job Title: Customer Service Representative

Sea Mar Community Health Centers is seeking a highly motivated and detail-oriented Customer Service Representative to join our team in Vancouver, WA.

Job Summary:

The Customer Service Representative will serve as a primary liaison between clients and our clinic, focusing on alleviating barriers to service and helping patients establish Sea Mar as their medical home.

Key Responsibilities:

  • Assist with public health coverage program applications and ensure patients have selected a primary care provider.
  • Help patients schedule appointments and identify other health care services available.
  • Conduct outreach and participate in corporate marketing campaigns to promote Sea Mar services.
  • Maintain activity records and submit progress reports as directed by the Managed Care Department.
  • Identify and advocate on behalf of patients regarding barriers to coverage and utilization of health care services.
  • Strive to increase patient healthcare service utilization through education on services covered and customer responsibilities.
  • Meet established departmental and organizational goals to maximize customer access to Managed Care Department services.

Requirements:

  • High School graduation; AA or BA in Social Services preferred.
  • At least 1 year of customer service experience required; preferably in a healthcare environment.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Basic Life Support (BLS) CPR certification required within 90 days of hire date.

What We Offer:

Sea Mar offers a comprehensive benefits package, including medical, dental, vision, prescription coverage, life insurance, long-term disability, and EAP (Employee Assistance Program). Full-time employees receive 24 days of paid time off per year, plus 10 paid holidays.

We are an Equal Opportunity Employer and a proud member of the OPEIU union. If you are passionate about providing exceptional customer service and making a difference in the lives of our patients, please apply today



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