Customer Service Representative
21 hours ago
Sea Mar Community Health Centers is seeking a highly motivated and detail-oriented Customer Service Representative to join our team in Vancouver, WA.
Job Summary:
The Customer Service Representative will serve as a primary liaison between clients and our clinic, focusing on alleviating barriers to service and helping patients establish Sea Mar as their medical home.
Key Responsibilities:
- Assist with public health coverage program applications and ensure patients have selected a primary care provider.
- Help patients schedule appointments and identify other health care services available.
- Conduct outreach and participate in corporate marketing campaigns to promote Sea Mar services.
- Maintain activity records and submit progress reports as directed by the Managed Care Department.
- Identify and advocate on behalf of patients regarding barriers to coverage and utilization of health care services.
- Strive to increase patient healthcare service utilization through education on services covered and customer responsibilities.
- Meet established departmental and organizational goals to maximize customer access to Managed Care Department services.
Requirements:
- High School graduation; AA or BA in Social Services preferred.
- At least 1 year of customer service experience required; preferably in a healthcare environment.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Basic Life Support (BLS) CPR certification required within 90 days of hire date.
What We Offer:
Sea Mar offers a comprehensive benefits package, including medical, dental, vision, prescription coverage, life insurance, long-term disability, and EAP (Employee Assistance Program). Full-time employees receive 24 days of paid time off per year, plus 10 paid holidays.
We are an Equal Opportunity Employer and a proud member of the OPEIU union. If you are passionate about providing exceptional customer service and making a difference in the lives of our patients, please apply today
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