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Customer Service Representative

2 months ago

Vancouver, Washington, United States Performance Home Medical Full time
Customer Service Representative

At Performance Home Medical, we're committed to delivering exceptional patient care and service. As a Customer Service Representative, you'll play a vital role in ensuring our patients receive the highest level of support and attention.

Key Responsibilities:
  • Assist patients with check-in, re-supplies, and equipment inquiries
  • Understand insurance coverage criteria to provide accurate information
  • Approach patients with professionalism and courtesy
  • Perform daily scanning and routing of undetermined tickets
  • Answer phone calls efficiently and courteously
  • Perform other tasks assigned by direct supervisor or manager
Requirements:
  • Technologically proficient with strong computer skills
  • Compassionate and empathetic with a commitment to patient care
  • Responsible and reliable
  • Quick learner
  • Team player with a positive attitude
  • Skilled in de-escalation and troubleshooting
  • Excellent communication skills
  • Problem solver with a track record of high performance
What We Offer:
  • Comprehensive onboarding and training program
  • Extensive benefits package, including medical, dental, vision, life, and 401k
  • 8 paid holidays and more