Spanish-Speaking Customer Support Specialist

2 weeks ago


San Antonio, Texas, United States Randstad Full time

Are you looking for a chance to start your career with a leading financial institution? Randstad is currently seeking a motivated individual to join a vibrant team dedicated to assisting Spanish-speaking clients in a call center setting.

Position Overview:
This role involves providing exceptional customer service while addressing inquiries and resolving issues for our clients.

Key Responsibilities:

  • Act as a Customer Service Representative within the Consumer Lending division, ensuring a high-quality customer experience.
  • Review customer profiles, manage payments, and assist clients in understanding their account balances.
  • Handle 60-80 inbound calls daily, transferring more complex issues to the appropriate department.

Essential Requirements:
  • Availability to work various schedules, including weekends.
  • Minimum of 1 year of relevant experience.
  • Proficiency in Spanish with at least 5 years of experience.

Skills Needed:
  • Customer Service
  • Call Center Operations
  • Active Listening
  • Banking Knowledge
  • Retail Sales

Randstad is a global leader in connecting talented individuals with outstanding companies. Our dedicated team is committed to understanding your employment needs and matching your skills with the right opportunities.

We are an Equal Opportunity Employer, welcoming applicants from all backgrounds and ensuring an inclusive hiring process.

Compensation for successful candidates will be determined based on various factors, including education, experience, and specific job responsibilities. Randstad also offers a comprehensive benefits package, which includes health insurance, an incentive program, and 401K contributions, subject to eligibility.

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