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Spanish-English Customer Support Specialist
2 months ago
Ivan Cosme - State Farm Agency is seeking a dedicated and professional individual to fill the role of a Bilingual (Spanish/English) Customer Service Representative. This position is ideal for those who excel in customer engagement and possess a deep understanding of client needs.
We are looking for a dynamic individual who is passionate about enhancing our business through meaningful interactions and exceptional customer service. If you are a proactive self-starter who thrives in a vibrant work environment, this role offers a fulfilling career path with substantial income and growth opportunities.
Key Responsibilities- Develop and nurture customer relationships, ensuring timely follow-ups.
- Deliver prompt, accurate, and courteous customer service, addressing inquiries related to insurance options, eligibility, coverage details, policy modifications, claims, and billing.
- Implement a customer-centric, needs-based review process to inform clients about their insurance choices.
- Uphold a strong work ethic with a steadfast commitment to daily success.
- Competitive salary with bonus potential.
- Paid time off, including vacation and personal/sick days.
- Valuable industry experience.
- Opportunities for career advancement within the agency.
- Bilingual proficiency in Spanish and English.
- Strong interpersonal skills.
- Excellent communication abilities, both written and verbal.
- Customer-oriented mindset.
- Effective organizational skills.
- Self-motivated and detail-oriented.
- Proactive approach to problem-solving.
- Commitment to outstanding customer service.
- Ability to learn and utilize computer systems effectively.
- Pride in delivering accurate and timely work.
- Team player with the ability to manage multiple tasks.
- Capability to provide comprehensive activity reports.
- Must be able to obtain Property & Casualty license.
- Must be able to obtain Life and Health license.
- Selected candidates are expected to stay updated on product changes, licensing requirements, and ongoing education.
If you envision yourself thriving in this role, we encourage you to submit your resume for consideration. We will reach out regarding the next steps in the selection process.
This position is associated with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must successfully complete any applicable licensing requirements and training programs. State Farm agents operate as independent contractors who hire their own staff. Employees of State Farm agents are not employees of State Farm.
