Bilingual Customer Support Specialist
2 weeks ago
Position Overview:
As a Bilingual Customer Support Specialist, you will play a crucial role in delivering exceptional service to our transportation partners.
Your primary responsibility will be to collaborate with a dedicated Customer Service team, handling inquiries and resolving issues for our valued carriers.
Benefits:
Starting compensation at $17.50/hour
Comprehensive Health, Dental, and Vision insurance tailored to your needs, including a plan that requires no payroll deductions + 401(k) with employer matching
Opportunities for career advancement through structured pathways and mentorship programs
Four weeks of paid training designed to ensure your success
Up to $5,000 annually in tuition reimbursement
Incentives for employee referrals
Recognized as a Fortune 100 Best Companies to Work For and Forbes America's Best Employers (2022)
Key Responsibilities:
Deliver outstanding customer service to our carrier network
Assist in resolving logistical challenges with professionalism and efficiency
Coordinate with insurance providers to confirm coverage details for cargo and liability
Maintain accurate records and manage tasks within our internal systems
Engage with the sales team as needed to ensure seamless communication
Qualifications:
A strong commitment to customer service excellence
Fluency in both English and Spanish
A genuine interest in contributing to the growth of our organization
A proven track record of reliability and strong work ethic
Ability to take initiative and complete tasks effectively
Exceptional communication abilities
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