Bilingual Customer Support Specialist

2 weeks ago


San Antonio, Texas, United States Total Quality Logistics Full time

Position Overview:
As a Bilingual Customer Support Specialist, you will play a crucial role in delivering exceptional service to our transportation partners.

Your primary responsibility will be to collaborate with a dedicated Customer Service team, handling inquiries and resolving issues for our valued carriers.


Benefits:
Starting compensation at $17.50/hour

Comprehensive Health, Dental, and Vision insurance tailored to your needs, including a plan that requires no payroll deductions + 401(k) with employer matching

Opportunities for career advancement through structured pathways and mentorship programs

Four weeks of paid training designed to ensure your success

Up to $5,000 annually in tuition reimbursement

Incentives for employee referrals

Recognized as a Fortune 100 Best Companies to Work For and Forbes America's Best Employers (2022)

Key Responsibilities:
Deliver outstanding customer service to our carrier network

Assist in resolving logistical challenges with professionalism and efficiency

Coordinate with insurance providers to confirm coverage details for cargo and liability

Maintain accurate records and manage tasks within our internal systems

Engage with the sales team as needed to ensure seamless communication

Qualifications:
A strong commitment to customer service excellence

Fluency in both English and Spanish

A genuine interest in contributing to the growth of our organization

A proven track record of reliability and strong work ethic

Ability to take initiative and complete tasks effectively

Exceptional communication abilities



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