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Spanish-Speaking Customer Support Specialist

2 months ago

San Antonio, Texas, United States Randstad Full time

Are you looking for a chance to start your career with a leading financial institution? Randstad is offering an exciting position where you will be part of a vibrant team, assisting Spanish-speaking clients in a call center setting.

Salary: $19.5 - $20 per hour
Shift: First
Work Hours: 8 AM - 4 PM
Education: No Degree Required

Key Responsibilities:

  • Act as a Customer Service Representative within the Consumer Lending division, ensuring a high-quality customer experience while addressing inquiries and complaints.
  • Review customer credit card profiles, payments, and account details, helping clients understand their balances.
  • Handle inbound calls, averaging 60-80 calls per day, and escalate more complex issues to the appropriate department.
Essential Functions:
  • Availability to work weekends is mandatory.
Required Skills:
  • Call Center Experience
  • Customer Service Expertise
  • Retail Sales Background
  • Customer Support Skills
  • Active Listening Abilities
  • Banking Operations Knowledge
  • Fluency in Spanish (minimum 5 years of experience required)
Qualifications:
  • Minimum of 1 year of relevant experience
  • Experience level: Experienced
Randstad is a global leader in connecting talented individuals with exceptional companies. Our dedicated agents are committed to understanding your employment needs and will work tirelessly to align your skills and qualifications with the right opportunities.

Randstad is an Equal Opportunity Employer, welcoming applicants from all backgrounds and ensuring our hiring process accommodates all individuals.

Compensation for successful candidates will be determined based on various factors, including education, work experience, job location, specific duties, and certifications. Additionally, Randstad provides a comprehensive benefits package, which includes health coverage, an incentive and recognition program, and 401K contributions (subject to eligibility).

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