Spanish-English Customer Support Specialist

2 months ago


San Antonio, Texas, United States Ivan Cosme - State Farm Agency Full time
Position Overview

Ivan Cosme - State Farm Agency is seeking a dedicated and compassionate professional to fill the role of a Bilingual (Spanish/English) Customer Service Representative. This position is ideal for individuals who excel in customer relations and possess a deep understanding of client needs.

Key Responsibilities

The successful candidate will be responsible for:

  • Building and nurturing customer relationships while providing necessary follow-ups.
  • Delivering prompt, accurate, and friendly service to clients, addressing inquiries related to insurance options, eligibility, coverage details, policy modifications, claims, and billing.
  • Utilizing a customer-centric approach to educate clients about various insurance products.
  • Demonstrating a strong work ethic and a commitment to achieving success daily.
What We Offer

As part of our team, you will enjoy:

  • A competitive salary along with performance-based bonuses.
  • Paid time off, including vacation and personal/sick days.
  • Valuable industry experience.
  • Opportunities for professional growth and advancement within the agency.
Qualifications

To be considered for this role, candidates must possess:

  • Bilingual proficiency in Spanish and English.
  • Exceptional interpersonal and communication skills, both written and verbal.
  • A people-oriented mindset with strong organizational abilities.
  • Self-motivation and attention to detail.
  • Proactive problem-solving skills and a dedication to customer service.
  • The ability to learn and adapt to various computer functions.
  • A commitment to completing tasks accurately and on time.
  • Teamwork capabilities and the ability to manage multiple tasks effectively.
  • Willingness to provide comprehensive activity reports.
  • Ability to obtain a Property & Casualty license.
  • Ability to obtain a Life and Health license.
  • A commitment to staying updated on product changes, licensing requirements, and ongoing education.

If you see yourself thriving in this role, we encourage you to submit your resume for consideration. We look forward to discussing the next steps in the selection process.

This position is associated with a State Farm independent contractor agent, and candidates must successfully complete any necessary licensing and training requirements.



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