Spanish Customer Service Representative
5 days ago
About the Role:
We are seeking a highly skilled and bilingual Spanish Customer Service Representative to join our team at Collabera. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving customer inquiries, and proactively seeking ways to improve our processes.
Key Responsibilities:
- Provide customer support via phone, email, and chat to clients in a professional and courteous manner.
- Respond to customer inquiries and resolve issues in a timely and efficient manner.
- Proactively seek ways to improve customer satisfaction and loyalty.
- Collaborate with internal teams to resolve customer issues and improve processes.
- Meet or exceed performance metrics and quality standards.
Requirements:
- 2+ years of customer service experience in a call center or customer support role.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving and analytical skills.
- Bilingual in Spanish and English (written and verbal).
Preferred Qualifications:
- Experience in the financial services industry or a related field.
- Knowledge of customer management systems and software.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
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