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Spanish Speaking Customer Service Specialist
2 months ago
We are seeking a highly skilled Bilingual Credit Card Specialist to join our team at Randstad. As a key member of our Consumer Lending department, you will be responsible for providing exceptional customer service to our clients while working to resolve their complaints and inquiries.
Key Responsibilities- Review customer credit card profiles, payments, and accounts to provide accurate and timely assistance.
- Assist customers in understanding their balances and provide solutions to resolve their issues.
- Handle inbound calls, responding to customer inquiries and resolving complaints in a professional and courteous manner.
- Transfer escalated calls to another department as needed.
- 1 year of experience in a call center or customer service role.
- 5 years of experience in Spanish language proficiency.
- Ability to work weekends and varied schedules.
- Excellent communication and problem-solving skills.
As a Bilingual Credit Card Specialist at Randstad, you will have the opportunity to work with a dynamic team and contribute to the success of our company. We offer a comprehensive benefits package, including health insurance, an incentive and recognition program, and 401K contribution. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
