Front Desk Associate
6 days ago
Job Summary
The Front Desk Clerk will be responsible for providing exceptional customer service to guests, registering guests, and checking-in guests or closing out guest accounts upon completion of stay.
Key Responsibilities
- Check guest in and out of room
- Provide accurate and appropriate information to guests and customers
- Input and retrieve information routinely from computer systems with electronic and numerical codes
- Make appropriate selection of rooms based on guests' needs
- Responds to guest requests and handle guest issues or reports complaints to management
- Remain calm and alert, especially during emergency and/or heavy hotel activity
- Promptly answering telephone in professional and clear manner
- Input all information into computers to communicate guest requests and complaints
- Knowledge of brand standards, service standards, SALT expectations met
- Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts
- Answer guest questions regarding area or hotel, outlet information and services
- Greet and welcome guest as they arrive to the hotel
- Perform other duties as assigned
Requirements
- Ability to stand and move throughout the front office and continuously perform essential job functions
- Ability to read, listen, and communicate effectively in English, both verbally and in writing
- Ability to access and accurately input information using a moderately complex computer system
- Hearing and visual ability to observe and detect signs of emergencies
- High school diploma or equivalent required
Location
United States-Texas-El Paso
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