Front Desk Associate

3 days ago


El Paso, Texas, United States Marcus Corporation Full time

**Job Summary**

As a Front Desk Clerk with the Marcus Corporation, you will be responsible for providing exceptional customer service to our guests. This role requires a high level of attention to detail, excellent communication skills, and the ability to work in a fast-paced environment.

**Key Responsibilities:**

  • Check guests in and out of their rooms, ensuring a smooth and efficient process.
  • Provide accurate and timely information to guests regarding hotel services, amenities, and local attractions.
  • Respond to guest requests and resolve any issues or complaints in a professional and courteous manner.
  • Manage the front desk operations, including handling cash and credit transactions, and maintaining accurate records.
  • Collaborate with other hotel staff to ensure seamless service delivery and maintain a positive guest experience.

**Requirements:**

  • High school diploma or equivalent required.
  • Ability to stand and move throughout the front office and continuously perform essential job functions.
  • Ability to read, listen, and communicate effectively in English, both verbally and in writing.
  • Ability to access and accurately input information using a moderately complex computer system.
  • Hearing and visual ability to observe and detect signs of emergencies.

**Work Environment:**

This role is based in the United States, with the primary location in Texas, El Paso.



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