Sales Manager

2 weeks ago

Austin, Texas, United States PNC Financial Services Group Full time
Job Overview

Position Summary

At PNC Financial Services Group, our workforce is our most significant asset and competitive edge in the sectors we operate. We are committed to providing the finest experience for our clients. Each day, we collaborate to nurture an inclusive workplace culture where every employee feels appreciated, respected, and empowered to contribute to the organization’s success. As a Sales Manager within PNC's Retail Banking division, you will play a crucial role in driving our business forward.

Key Responsibilities
  • Directs and oversees the daily operations of team members involved in client and prospect management. Achieves business objectives, attracts new clientele, and enhances existing customer relationships through effective coaching and strategic management. Develops and supervises the implementation of sales and account strategies.
  • Manages risk and return while ensuring quality service for both new and existing clients. Proactively identifies and mitigates various risks, including regulatory, reputational, operational, and credit risks.
  • Builds and maintains a robust network of senior internal and external relationships to actively seek new clients and expand current client relationships, enhancing the overall client experience. Utilizes reporting and sales tools to identify and convert sales opportunities effectively.
  • Fosters the development of team members while tracking progress against individual objectives. Inspires and cultivates talent, including attracting top performers and addressing performance-related issues. Effectively plans, organizes, directs, analyzes, and evaluates staff and processes, linking strategy to daily operations.
  • As required, mentors team members on the skills necessary to assess, evaluate, and mitigate credit risk, leveraging advanced knowledge of credit principles and internal policies.

At PNC, we take pride in our reputation, and to maintain and enhance it, we expect our employees to embody the following:

  • Client-Centric Approach - Understands the values and practices that prioritize customer needs and satisfaction in all business decisions, utilizing this knowledge to create tailored customer solutions.
  • Risk Management - Evaluates and effectively manages all risks associated with business objectives and activities, ensuring alignment with PNC's Enterprise Risk Management Framework.

As a manager at PNC, you will also be expected to:

  • Promote Inclusion - Fosters diverse teams and inclusive environments to broaden perspectives.
  • Exemplify Values - Demonstrates our values with transparency and integrity.
  • Drive Innovation - Takes initiative to implement changes and innovations that will enhance our business.
  • Deliver Results - Takes personal responsibility for achieving results and empowers others in decision-making.
  • Develop Talent - Continuously raises the bar with every talent decision and supports the growth of all employees and clients.
Qualifications

Successful candidates must possess the necessary knowledge, skills, and abilities for this role. Below are the required skills, competencies, work experience, education, and certifications needed for success in this position.

Preferred SkillsAccount Management, Client Engagement, Competitive Analysis, Customer Insights, Relationship Building, Sales Opportunity Identification, Persuasion, Negotiation, Outcome-OrientedCompetenciesConflict Resolution, Decision-Making, Effective Communication, Prioritization, Sales Leadership, Selling Skills.Work ExperienceTypically requires a university/college degree. Advanced education such as a Master's degree, PhD, or relevant certifications is preferred. Industry experience usually spans 8+ years, with at least 5 years in a management role. A combination of education, relevant certifications, and experience may be considered in lieu of a degree.EducationBachelor's DegreeCertificationsNo specific certifications required.LicensesNo specific licenses required.BenefitsPNC offers a comprehensive benefits package to meet your needs now and in the future. Options for full-time employees may include medical/prescription drug coverage, dental and vision plans, life insurance, short and long-term disability coverage, 401(k) with company match, pension plans, and various paid time off options.

To learn more about these and other programs, please refer to our benefits resources.

Disability Accommodations Statement

If you require an accommodation to participate in the application process, please contact us with your request. All information provided will be kept confidential and used solely to provide necessary accommodations.

Equal Employment Opportunity (EEO)

PNC is an equal opportunity employer, providing opportunities to qualified individuals regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories.

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