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Strategic Account Manager

1 month ago

Burlington, Vermont, United States Konica Minolta Business Solutions Ltd Full time
Job Description

Overview

Konica Minolta Business Solutions Ltd is seeking a Strategic Account Manager to retain and grow a loyal client base by managing expectations and satisfaction. The ideal candidate will provide ongoing relationship management with clients under contract for SymQuest managed services offerings.

The Strategic Account Manager will be the primary relationship liaison between SymQuest and the client base, acting as both client advocate and advisor. They will engage clients in accordance with SymQuest core values, working closely with the service delivery team to ensure each client's individual needs are met.

Responsibilities

  • Manage a group of contracted clients to include: client retention, satisfaction, profitability, project revenue, and managed IT services agreement terms and pricing.
  • Identify, collaborate with SymQuest engineering team to design, propose, and close network solutions projects.
  • Contribute to marketing efforts, including driving attendance to and collaborating on webinars and seminars.
  • Overall responsibility for client communications, coordinating with the client account team to leverage resources as needed.
  • Create short and long-term technology roadmaps for clients, aligning with SymQuest technology standards and the client's business needs.
  • Manage the implementation of the technology roadmap based on a mutually agreed-upon timeline.
  • Assist clients with technology budgets and cost reduction efforts, ensuring they are aware of the risks and tradeoffs associated with proposed increases or reductions in cost.
  • Assist with the development and refinement of SymQuest team operations processes and supporting documentation related to the delivery of managed services.

Internal/External Contacts:

Daily, weekly, and monthly interaction with the client base, leveraging internal expertise and experience across SymQuest as needed.

The Strategic Account Manager will collaborate with the Regional Sales Director, Inside Sales team, Director of Service Delivery, Engineering Team Leads, and field engineering staff to ensure support expectations are met.

Working Conditions:

A portion of work will be performed at client locations, which may vary in terms of quality of workspace. Consecutive hours spent at a time sitting in front of a computer monitor and using a keyboard and mouse. Frequent driving is required for this job.

Qualifications

  • BA or BS degree or equivalent combination of relevant education and experience.
  • Minimum of 3 years (five years preferred) of work experience in account management and technology consulting.
  • Industry manufacturer and general certifications (Microsoft, VMWare, Dell, HPE, etc.) are not required but are valued.
  • Ability to multi-task and manage multiple priorities.
  • Must have a thorough understanding of the big picture as it relates to information technology, ability to identify risks, and verbally offer mitigation strategies.
  • Must be able to learn new concepts, applications, and technologies quickly.
  • Have an entrepreneurial spirit, be a self-starter, and think outside of the box.
  • Ability to deal with changing priorities to complete tasks in a short period of time.
  • Exceptional organizational and time management skills.
  • Strong business development, negotiation, and influencing skills.
  • Excellent written, verbal, and formal presentation skills to all levels of management.
  • The ability to effectively communicate complex technical issues to a wide audience, including those with limited or no technical knowledge.