Senior Client Advisor

4 days ago


Burlington, Vermont, United States Phantom Staffing Full time
About the Job

This is a full-time hybrid role for a Strategic Account Manager at Phantom Staffing.

The Strategic Account Manager will be responsible for managing and growing key client accounts, developing strategic account plans, identifying new business opportunities, and collaborating with internal teams to ensure client satisfaction.

As our clients' IT advisors, STAMs will play a crucial role in driving business growth and delivering exceptional client experiences.

Key Responsibilities

Develop and execute strategic account plans to drive business growth and client satisfaction
Identify and pursue new business opportunities to expand client relationships
Collaborate with internal teams to ensure seamless client service and support
Analyze data to inform strategic recommendations and drive business outcomes
Possess excellent communication, presentation, and negotiation skills to effectively engage with clients

Requirements

3+ years of experience in account management, sales, and Client Relationship Management (CRM)
Strong strategic planning and business development skills, particularly in the IT industry
Excellent customer service skills and ability to analyze data to drive business outcomes
Ability to multi-task, organize, and manage multiple priorities and deadlines
Proficiency in CRM software and Microsoft Office suite
Bachelor's degree in Business Administration, Marketing, or relevant field (recommended)

Working Conditions

Extended periods of time sitting at a computer, including video calls over Microsoft Teams
Frequent driving required to visit clients in-person at their place of business

Compensation Model

Base pay plus commission

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