Customer Service Representative

7 days ago


Amherst, Ohio, United States Kelly Services, Inc. Full time
Job Summary

We are seeking a highly organized and detail-oriented Customer Experience Representative to join our team at Kelly Services, Inc.

Key Responsibilities:

  • Create and manage standard quotations, sales orders, and returns in SAP received via phone or electronically from internal and external customers.
  • Handle internal and external customer inquiries regarding order status, inventory availability, and product information.
  • Collaborate with internal stakeholders to resolve customer issues and improve overall customer satisfaction.
  • Develop and maintain strong relationships with customers to ensure repeat business and referrals.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong analytical and problem-solving skills.
  • Proficiency in SAP and other relevant software systems.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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