Team Operations Supervisor

2 weeks ago


Boston, Massachusetts, United States Chick-fil-A Main Street FSR Full time
Job Overview

Position Title: Shift Manager

Role Summary:

The Shift Manager plays a pivotal role in delivering exceptional service by guiding the team and ensuring operational excellence. This position involves coaching team members to embrace the values and culture of Chick-fil-A while managing daily operations effectively. Starting Wage: $16 Per Hour.

Key Qualifications:

  • Prior experience in a leadership role within an operational environment.
  • Ability to:
    • Maintain a positive and encouraging demeanor.
    • Execute tasks with a strong commitment to quality.
    • Utilize constructive feedback as a tool for personal and team improvement.
    • Innovate strategies to enhance operational efficiency and team morale.
    • Commit to consistent execution of responsibilities.

Core Responsibilities:

  • Lead with Integrity: Uphold and promote the values and vision of Chick-fil-A in every decision and action.
  • Set the Standard: Be the first to engage in service and guide others in alignment with Chick-fil-A's culture, ensuring that operational expectations are met.
  • Embrace Humility, Hunger, and Smart Leadership:
    • Humble: Recognize the importance of service and responsibility.
    • Hungry: Seek additional responsibilities and opportunities for growth.
    • Smart: Exhibit common sense in interactions with team members and guests.
  • Drive Operational Excellence:
    • Stay informed about restaurant activities and be an active, visible leader.
    • Develop and implement plans that set the team up for success.
    • Assist the team in overcoming challenges to maximize efficiency and quality.
    • Continuously assess operations, focusing on team performance, service speed, food quality, and cleanliness.
    • Regularly communicate goals and feedback to the team.
  • Management Duties: Based on daily assignments
    • Oversee cash handling and record financial transactions.
    • Ensure ongoing compliance with food safety standards.
    • Conduct daily evaluations of food safety and quality.
    • Manage the proper use and maintenance of equipment and supplies.
    • Adhere to all company policies and ensure team accountability.
    • Commit to regular opening or closing shifts.

Essential Attributes:

  • Integrity
  • Service-oriented mindset
  • Collaborative spirit
  • Effective communication skills
  • Flexible availability
  • Reliability

About Our Team:

At Chick-fil-A Main Street, we are a community of dedicated individuals committed to our mission of "Serving Suffolk with a Caring Heart." We believe in fostering meaningful relationships within our team and the broader community.

Our Core Values:

  • Integrity
  • Teamwork
  • Innovation
  • Empowerment
  • Influence

Expectations of Our Team:

  • Maintain a positive work environment
  • Demonstrate a strong work ethic
  • Embrace accountability
  • Celebrate achievements
  • Foster a welcoming atmosphere

What We Offer:

  • A supportive team environment
  • Discounted meals during breaks
  • Flexible scheduling options
  • Scholarship opportunities
  • Competitive compensation and benefits
  • Paid time off for full-time employees

We are committed to the growth and development of our team members, encouraging them to enhance their skills and pursue leadership opportunities.

About Chick-fil-A:

Chick-fil-A operates one of the largest fast-food chains specializing in chicken dishes, with a commitment to quality and community service.



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