Retail Operations Supervisor
2 weeks ago
As a Retail Operations Supervisor, you will play a pivotal role in enhancing the customer experience and supporting the operational success of our retail locations.
LocationBoston, MA
Company MissionAt Rothy's, we are committed to sustainable practices that prioritize both the environment and our community. Our innovative approach has transformed over 179 million single-use plastic bottles and 629,000 pounds of ocean-bound marine plastic into high-quality products that are both stylish and eco-friendly.
Team DynamicsOur exceptional Retail team is dedicated to providing a unique shopping experience. They are knowledgeable about our products and are skilled in delivering outstanding customer service. We are seeking a Retail Operations Supervisor who is enthusiastic, adaptable, and eager to contribute to our store's success.
Key Responsibilities- Articulate Rothy's brand narrative, values, and mission to both customers and team members.
- Provide in-depth product knowledge to enhance customer engagement and satisfaction.
- Assist in recruiting, training, and inspiring the in-store team to ensure a superior customer experience.
- Collaborate with the Store Manager to onboard and mentor new staff members.
- Utilize internal systems to manage orders efficiently.
- Foster positive relationships with business partners and facilitate effective communication.
- Support the Store Manager in implementing larger initiatives and operational improvements.
- Act as a primary contact for keyholders, ensuring clarity in operational processes.
- Work alongside the Retail Operations Team to train staff on standard operating procedures and expectations.
- Thrives in a dynamic, fast-paced retail environment.
- Excellent communication skills, capable of conveying information clearly and effectively.
- Adept at listening and providing solutions to customer inquiries.
- Quick learner with strong critical thinking abilities, able to take initiative.
- Proficient in problem-solving and results-oriented.
- Familiar with operational technologies such as Shopify, Google Suite, and Microsoft Office.
- Flexible and willing to engage in a variety of projects.
- 2-4 years of experience in a leadership capacity within retail, hospitality, or customer service sectors.
- Positive demeanor with a focus on enhancing customer and team experiences.
- Team-oriented with a compassionate leadership style.
- Availability to work during weekends, evenings, and holidays.
- Physical capability to stand for extended periods and lift up to 25 pounds.
- Comprehensive medical, dental, and vision coverage.
- Generous paid time off policy, including holidays and wellness leave.
- Life insurance options for you and your family.
- Flexible Spending Accounts and wellness benefits.
- 401(k) plan with employer matching.
- Commuter benefits.
- Product allowance for personal use.
- Incentive plan for retail performance.
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