Security Operations Supervisor

2 weeks ago


Boston, Massachusetts, United States Windwalker Group Full time
Job Overview

Position: Security Guard Supervisor

The Security Guard Supervisor plays a crucial role in ensuring a safe and secure atmosphere for all members of the Windwalker Group community, including students, faculty, staff, and visitors. This position is designed for a split shift covering both the 2nd and 3rd shifts. The supervisor will be responsible for overseeing security operations, managing a dedicated team of security personnel, and implementing effective security measures in collaboration with the Emerson College Police Department (ECPD).

Key Responsibilities:

  • Lead and mentor a team of security officers, offering guidance, training, and support to enhance team performance.
  • Establish and enforce security protocols to protect campus facilities, assets, and individuals.
  • Conduct regular patrols and monitor security systems to identify and respond to potential security threats or suspicious behavior.
  • Act swiftly and effectively in response to security incidents, emergencies, and alarms.
  • Coordinate with campus authorities, law enforcement, and emergency services as necessary.
  • Maintain detailed records of security operations, incidents, and personnel evaluations.
  • Perform routine inspections of security equipment, including CCTV systems.

Required Qualifications:

  • A minimum of 1 year of experience in security or law enforcement, with at least 1 year in a supervisory capacity.
  • Demonstrated leadership and communication skills to effectively manage a security team and engage with a diverse range of stakeholders.
  • In-depth knowledge of security procedures, emergency response protocols, and applicable laws and regulations.
  • Ability to remain composed, decisive, and proactive in high-pressure scenarios.
  • Familiarity with security technologies and equipment, such as CCTV and access control systems.
  • Relevant certifications in security management, CPR/First Aid, or similar fields are advantageous.

Preferred Qualifications:

  • Prior experience in security or law enforcement, with a focus on supervisory roles.
  • Strong leadership and interpersonal skills to effectively manage a security team.
  • Comprehensive understanding of security procedures and emergency response protocols.
  • Capacity to maintain calm and make informed decisions during emergencies.
  • Proficiency in the use of security technologies and systems.
  • Certifications in security management, CPR/First Aid, or related fields are a plus.

Windwalker Group is an equal opportunity employer committed to inclusivity and compliance with all federal, state, and local laws regarding employment practices.



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